Privacy policy

Last updated: October 22, 2026

This Privacy Policy explains how COG Counseling LLC, trading as Guide from the Stars ("we", "us", "our"), collects, uses and shares personal information when you visit guidefromthestars.com (the "Site"), buy a guide or consultation, or sign up for our emails.

Who we are

COG Counseling LLC, 199 Ocean Lane Drive, 901, Key Biscayne, FL 33149, United States. Email: hello@guidefromthestars.com

Information we collect

Order and contact details: your name, email address, billing and shipping address, phone number (if given), and the products you buy. Payment card details are processed securely by Shopify and our payment providers. We never see or store your full card number.
Birth details for your guide: to write a guide we need the date, time and place of birth of the person the guide is about, and their first name. This may be you, your partner, or your child. We only ask for what we need to create the guide.
Children's information: our parenting guides are bought by parents or guardians, who provide their child's first name and birth details. We do not collect information directly from children, and the Site is not directed at children under 13.
Consultation information: if you book a consultation, we keep your contact details, the booking time, and any notes you choose to share or that we take to prepare for and follow up on the session. We do not record consultations.
Communications: messages you send us by email, contact form or social media.
Reviews: if you leave a review, your name (shown as first name and last initial), rating, review text and any photos, collected through Judge.me.
Newsletter: your email address and your email preferences, if you subscribe.
Device and usage information: browser type, IP address, approximate location, pages viewed and how you reached the Site, collected through cookies and similar technologies (see "Cookies" below).

How we use your information

to create and deliver your guide, process your order, and send order and delivery updates
to schedule and hold consultations
to answer your questions and provide support
to send our newsletter and offers, only if you've subscribed (you can unsubscribe at any time)
to show and manage customer reviews
to understand how the Site is used and improve it
with your consent where required, to measure and show advertising, including on Meta (Facebook and Instagram)
to prevent fraud, and to meet our legal, tax and accounting obligations

We treat birth details as private. We use them only to create and support your guide, never for advertising, and we never sell them.

Who we share information with

We share personal information only with service providers that help us run our business:

Shopify (online store, checkout, payments, hosting)
Mailchimp (newsletter emails)
Judge.me (customer reviews)
Meta Platforms (Facebook/Instagram advertising measurement, only with your consent where required)
Google (Google Analytics, to understand how the Site is used)
Zoom (video calls for consultations)
shipping carriers, for printed gift boxes

We may also disclose information when the law requires it, or to protect our rights. We do not sell your personal information for money. Using advertising cookies such as the Meta pixel may count as "sharing" for cross-context behavioral advertising under California law. You can opt out at any time through the cookie banner, the "Your privacy choices" link in the footer (shown in the regions where it applies), or by emailing hello@guidefromthestars.com.

Cookies

We use cookies and similar technologies to:

run the store (cart and checkout)
remember your preferences
understand how the Site is used (analytics)
measure advertising (marketing)

Essential cookies are always on. Where the law requires it (for example in the EU, the UK and some US states), analytics and marketing cookies only run after you agree through our cookie banner. You can change your choice at any time through the "Your privacy choices" or cookie settings link in the footer, or by clearing cookies in your browser.

How long we keep information

order records: as long as we're required to for tax and accounting purposes (usually up to 7 years)
birth details and your guide: as long as needed to deliver your guide and help with any follow-up questions or reprints, and no longer than 3 years after your last order
newsletter data: until you unsubscribe

You can ask us to delete your information sooner, subject to legal requirements.

Your rights

Depending on where you live, you may have the right to:

access the personal information we hold about you
correct it
delete it
receive a copy in a portable format
object to or restrict some uses
withdraw consent
opt out of targeted advertising and the "sale" or "sharing" of personal information

This includes residents of the EU, the UK, California and other US states with privacy laws. To make a request, email hello@guidefromthestars.com. We'll respond within the time the law requires, and we may need to verify your identity first. You can use an authorized agent, and you won't be treated differently for exercising your rights. If you're in the EU or UK, you can also complain to your local data protection authority.

International transfers

We're based in the United States, and our service providers may process information in the US and other countries. Where required, we rely on appropriate safeguards, such as standard contractual clauses used by our providers.